Knoku is an AI-powered support platform that turns product documentation and internal knowledge into cited answers across web widgets, Slack, Discord, MCP, and API. Because customers rely on Knoku to process business and support knowledge, security and data protection are built into how the platform is designed and operated.
We maintain security controls across access management, data protection, infrastructure monitoring, vulnerability management, and responsible AI. Knoku is listed in the CSA STAR Registry at Level 1, is a signatory to the CSA AI Trustworthy Pledge, and maintains an active Vulnerability Disclosure Program through HackerOne.
Founded in 2026
Here are the subprocessors that Knoku uses to process data in its infrastructure and business operations.
AWS
AI subprocessor
IT infrastructure
Germany
Application hosting, managed PostgreSQL database, and LLM inference via Amazon Bedrock. All Knoku workloads run in the eu-central-1 (Frankfurt) region.
Stripe
Finance
United States of America
Payment processing and subscription billing. Card data is handled directly by Stripe; Knoku does not store payment card details.
Resend
Others
United States of America
Transactional email delivery for account verification, password resets, and billing receipts.
OpenRouter
AI subprocessor
IT infrastructure
United States of America
Routes inference requests to language and embedding model providers
OpenAI
AI subprocessor
IT infrastructure
United States of America
Embedding model inference for document indexing and retrieval
AI subprocessor
IT infrastructure
United States of America
Gemini model inference used to generate answers, accessed via OpenRouter